Section 1: Acceptance of Terms
This website is operated by me (Hannah Gay Keao). Throughout the site, the terms “I”, “me” and “mine” refer to Hannah Gay Keao operating on behalf of Hannah Gay Social Impact LLC. I offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting my site, accessing free content, and/or purchasing or booking products or services from me, whether paid for through this site or a separate invoice, you engage in my “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

I reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to my website. Any new features or tools which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Section 2: Services
When purchasing a service from me, you and I are in an agreement to comply with the deliverables specified either in my service overviews (which I will provide to you before purchase and are available on this site). It is up to you to read these prior to purchase. If you and your team are not able to comply with the deliverables, call schedule, and timeline outlined on these documents (except in emergency circumstances outlined in Section 5 of these terms), I reserve the right to terminate service and deliver a partial refund, the amount of which is subject to my discretion. In all services  I will also provide a detailed contract that is required to be signed before service commencement. The Impact Tuneup is the only service available for purchase directly on this site, and may be canceled and refunded upon delivery of the contract if you do not agree to the contract terms. Refunds will be processed per my refund policy in Section 7.


Section 3: Content, Products and Services Disclaimer
Prices for my products and services are subject to change without notice. I reserve the right to refuse services to you at any point for any reason. I reserve the right at any time to modify or discontinue or delete my content, products or services (or any part or content thereof) without notice at any time. I shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products and services.

You expressly agree that your use of, or inability to use, my products and services is at your sole risk. All products and services delivered to you through this site are (except as expressly stated by me) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied. I am not responsible if information made available on this site or through my products and services is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions in perpetuity without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

In no case shall I be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages arising from your use of any of of my free or paid content, products or services. All content, products, and services are for educational use only. I do not guarantee increased revenue or results nor should any of my content, products, or services be regarded as legal, tax, financial, medical, or other professional advice. Any results referenced in my content, products, and services are illustrative only and should not be constituted as a guarantee of future results. I do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


Section 4: Personal & Business Finance Disclaimer
In my coaching and blogging I may recommend you spend your money, bank, or invest your money at certain places. Your decision to follow my recommendations is yours and yours alone. I am not a financial advisor. None of what I say should be taken as investment advice or advice for personal wealth management. Rather, I am putting opportunities  on your radar that you can discuss with your financial planner, your family, or whomever helps you make investment decisions. I am not endorsing any funding/investment opportunity I outline in my website. A few of the investment opportunities I may discuss are restricted to US citizens. I am not making any judgement claim there about whether or not they should be open internationally. 


Section 5: Scheduling and Cancellation of Services
Impact Tuneups and Impact Sprints, and other consulting and coaching services require scheduling, which is a commitment of both your and my time. Should the Impact Tuneup calls or an Impact Sprint week need to be rescheduled, both you and I agree to give one another 24 hours notice except when warranted emergencies prevent the scheduled calls and service from happening for either one of us.

The three complimentary 45-minute coaching sessions following an Impact Sprint must be booked within one year of completion of the Impact Sprint. If not booked by then, no refund for the Impact Sprint will be issued. It is up to you to book these if you have purchased an Impact Sprint.

I have the right to fully refund and cancel any Impact Tuneups (less deposit price), Impact Sprints, and coaching services that have not been booked within 6 months of purchase. My refund is indication that services will not be completed. Services may be rebooked at the rate listed on this site or in service overviews (which you must request) when rebooking.

Complimentary coaching calls following completed Impact Tuneups must be booked within 6 months of the Impact Tuneup call and will not otherwise be honored. Paid coaching may be purchased anytime at https://hannahgay.com/shop/businesscoaching.


Section 6: Pricing and Payment
Current pricing is listed at hannahgay.com. Pricing is subject to change or increase at any time.

The Impact Tuneup can be booked and secured at https://hannahgay.com/tuneup. Instructions there allow for a deposit payment now with the remainder due by the commencement of the Impact Tuneup. Impact Tuneups without a deposit are not guaranteed.

100% of the cost of an  Impact Tuneup or Coaching & Advising Package is due prior to the initial call. 50% deposit on Impact Sprints is due prior to the Monday of the Impact Sprint and 50% is due within two weeks of the Friday of the sprint. For example, if the Impact Sprint finishes on July 19, final payment would be due August 2.  If you would like to pay by check, services must be scheduled far enough in advance to allow for mailing of a check (I can also easily accept ACH deposits online through my invoicing system). Late payments will be subjected to a 1.25% fee for every 30 days late with a maximum late fee of 10%. If you are unable to make payments on time, inform me in writing to discuss a payment plan.


Section 7: Refund Policy
The full price paid minus initial deposit amount (even if paid in full) of an Impact Tuneup will be refunded if the event is cancelled with at least 24 hours notice. Currently, the initial deposit amount for an Impact Tuneup is $397. Again, even if the Impact Tuneup is paid in full upon booking, if cancelled, all but $397 will be refunded. The full price of any service will be refunded in the case of a warranted emergency that prevents the scheduled calls and service from happening for either one of us. For Coaching & Advising, this means entire package must be refunded prior to the first coaching and advising call. In the case of a refund for a cancelled Impact Tuneup, Impact Sprint, or Coaching & Advising Package, a refund will be processed within 5 business days of either party's notification of cancellation. Refunds will be processed if you request in writing to hannah@hannahgay.com.

Coaching & Advising Packages may not be partially refunded after partial session completion.

Completed Impact Tuneup, Impact Sprint, and Coaching & Advising Package are not refundable. If you are at all dissatisfied with the quality of the any service, please email support@hannahgay.com to resolve. All other products and services available for purchase in this website’s shop are non refundable.


Section 8: Third Parties & Affiliates
I may provide you with access to third-party tools over which I neither monitor nor have any control nor input. I am not responsible for examining or evaluating the content or accuracy and I do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

I may occasionally share endorsements for products and services, which means when you click on a link that I provide, I may receive a small commission. Not every link is an affiliate link, but some are. If this is the case, I will always place a notification at the start of this content letting you know.

I am not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. You acknowledge and agree that I provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind.


Section 9: User Comments and Submissions
If, at my request, you send certain specific submissions or without a request from me you send creative ideas, suggestions, proposals, plans, or other materials, whether online, through social media, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that I may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to me. I am and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

I may, but have no obligation to, monitor, edit or remove content that I determine in my sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead me or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.


Section 10: Personal Information
Your submission of personal information through my site is governed by my Privacy Policy.


Section 11: Errors, Inaccuracies, and Omissions
Occasionally there may be information on my site or in my content, products, and services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. I reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

I undertake no obligation to update, amend or clarify information, including without limitation, pricing information, except as required by law.


Section 12: Confidentiality
Confidential information (the "Confidential Information") refers to any data or information relating to the you, whether business or personal, which would reasonably be considered to be private or proprietary to the you and that is not generally known and where the release of that Confidential Information could reasonably be expected to cause harm to you.

I will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information which the I have obtained, except as authorized by the you or as required by law. The obligations of confidentiality will apply during the term of our work together.

“Confidential Information” means all data and information relating to your business, including but not limited to the following: customer information, intellectual property, marketing and development information, business operations, product information, service information, and accounting information.

Confidential Information will not include the following information:

  • Information that is generally known in your industry;

  • Information that is now or subsequently becomes generally available to the public;

  • Information that the I rightfully had in my possession prior to our work together;

  • Information that is independently created by the me without direct or indirect use of the Confidential Information; or

  • Information that I rightfully obtain from a third party who has the right to transfer or disclose it.

Individual Reflections shared during the Impact Sprint will not be shared with anyone else representing the within your organization and will remain confidential as individual information. This means that if you are the boss or manager, you will not have direct access to to your employees’ Individual Reflections.


Section 13: Intellectual Property
You agree that materials you purchase or access here, whether paid or not, including but not limited to my digital downloads, products, services, blog posts, graphics, designs, templates, user interface, audio clips, video clips, editorial content, templates and the scripts and software used to deliver my services and products, contains proprietary information and material that is owned by me, and is protected by applicable intellectual property and other laws, including but not limited to copyright.

You agree that you will not use such proprietary information or materials in any way whatsoever except as instructed for internal strategic use in products and services in compliance with this Agreement. No portion of my products and services may be reproduced in any form or by any means except for internal use when explicitly instructed to do so unless you have written permission from me. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the my content, products or services in any manner.

The templates, exercises, and related material that is developed or produced by me for the any services or products are sole property of me (Hannah Gay) and may not be sold or otherwise distributed by the you outside of the your organization. The use of the final and customized versions of these by you will be for internal purposes only. Content may be extracted and/or copied by you for the purpose of external reporting, communications, and marketing.

All copyrights and trademarks in and to Hannah Gay (including trademarked terms, the compilation of content, postings, resources, and descriptions of those resources) are owned by me. I reserve all my rights in law and equity. The use of any property provided to you within my content, products and services, except for use as permitted in this Agreement, is strictly prohibited and may be subject to civil and criminal penalties, including possible monetary damages, for copyright and trademark infringement.

Upon completion of an Impact Tuneup, you will get access to my All Access page of my DIY guides and potentially more content. This access is intended for you and your organization only. You are violating these terms if you share with anyone beyond members and advisors or your organization.

Section 14: Referral Incentives
If a customer purchases an Impact Tuneup or coaching package from me and either enters your name at checkout or lets me know that you otherwise introduced me, you will get 7% of the price the customer pays for the Impact Tuneup or coaching package in cash or 10% in service credit. If the customer goes on to book a larger project with me within 6 months, you or your organization will get 7% of the total cost of that project cash/10% credit as well, up to a maximum total referral incentive of $3,000 cash or up to $3,5000 credit to apply to future services. Cash referral payments will be made through ACH deposit within 15 days of receiving payment from referred customer. Services must be booked and paid for within one year of the issuance of service credit. Amounts and referral incentive program are subject to change at any time.


Section 15: Contact Information
Questions about these terms can be directed to me at hannah@hannahgay.com.


Section 16: Updates
These Terms were last updated on July 05, 2019.